Need a person?
Email [email protected] with your Pivit version, iOS/iPadOS version, device model, and steps to reproduce the issue. Do not send passwords, full browsing history, private URLs, or sensitive downloaded files.
Frequently asked questions
Why can’t Pivit play or save a video?
Availability depends on the website, media format, technical restrictions, and your rights to the content. Pivit does not bypass DRM or access controls. Try a direct, rights-cleared file or use the website’s authorized download option.
How do I restore Pivit Pro?
Open Pivit Pro and choose Restore Purchases while signed in to the same Apple Account used to buy. If the transaction succeeds but access does not update, contact support with the displayed Pivit device identifier—never your Apple Account password.
Why does a userscript not run?
Confirm the script is enabled, its match rules include the page, and the page did not change. Review the script source and remove scripts you no longer trust.
How does the privacy vault work?
Configure access control in Pivit settings, choose the protected level, and enable Face ID where available. Pivit also offers an App Switcher blur to reduce accidental exposure in the background.
How do I move files to another device?
Use local Wi‑Fi transfer while both devices are on a trusted network, or export selected files with the system share sheet. Stop the local server when the transfer is complete.
What does iCloud sync?
Pivit syncs only supported data after you enable the feature. Large downloads and all local files are not automatically moved to every device. Manage Pivit’s iCloud data in Apple settings.
Privacy and data requests
Read the Privacy Policy. For access, correction, deletion, or another privacy request, email [email protected]. Pivit has no account requirement for core browsing, so some local data can only be managed on your device.
Before contacting support
- Update to the newest available Pivit version.
- Restart the affected page or feature.
- Check storage, network, local-network, Face ID, and iCloud permissions.
- Try a non-private tab if the feature intentionally avoids private mode.
- Record the exact error text without exposing sensitive content.